Telecom Intelligence and Compliance services

Strategic consulting, audit
and compliance services.

TICS is a company based in Sharjah, UAE, specialising in Telecommunication Intelligence and Compliance services. Our long-standing experience in international markets has allowed us to optimise services to give our clients the tools necessary to monitor, investigate and resolve vulnerabilities, threats and performance issues that pose risks to Telecom companies.

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Full range of services

In addition to providing comprehensive audit and compliance services that address all aspects of network and provider operations, we also handle project management of equipment and infrastructure.

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We are happy to answer

Research and development

Our R&D team unites leading experts in data and security to identify new attack methods and stop them before they reach your customers.

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We are happy to answer

International standards development

Conformity assessment scheme

Product design

Audit and Consulting

Intelligence and Compliance services

Strategic review of value-added services deployments
Services design, technical compliance, capacity dimensioning, interfaces
Tactical planning for services deployment and revenue analysis
Competitive analysis, marketing and sales profiling, legal audit

◦ Strategic review of value-added services deployments
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◦ Services design, technical compliance, capacity dimensioning, interfaces
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◦ Tactical planning for services deployment and revenue analysis
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◦ Competitive analysis, marketing and sales profiling, legal audit

Architecture and high level design of value-added services
Conception and detailed design of fraud management systems
Software engineering and process flow analysis
Code security compliance and vulnerability profiling

Development services

◦ Architecture and high level design of value-added services
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◦ Conception and detailed design of fraud management systems
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◦ Software engineering and process flow analysis
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◦ Code security compliance and vulnerability profiling

Operations services

Implementation of supervisory systems for mission-critical platforms
Definition and monitoring of KPI (Key Performance Indicators)
First-level and second-level on critical operational systems
Remote maintenance and emergency support on critical operational systems

◦ Implementation of supervisory systems for mission-critical platforms
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◦ Definition and monitoring of KPI (Key Performance Indicators)
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◦ First-level and second-level on critical operational systems
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◦ Remote maintenance and emergency support on critical operational systems

Audit services

Today and tomorrow, mobile operators must constantly monitor their network performance and quality of service to stay on top of a very competitive market by assuring customer satisfaction.TICS’ technical end to end network audit services allow Telecom operators to identify issues in their core networks, and define the actions required to solve them.

Process audit

We can audit the processes of your technical departments and assess the effectiveness of your company’s procedures.
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This kind of audit can involve a review of an operator’s processes and procedures, but also those of engineering, network capacity and performance, network management and maintenance procedures, quality management, and billing.

Performance audit

Our performance audit evaluates network efficiency based on set goals versus the performance achieved. Mobile networks are always evolving because of their expansion, new service and technology implementation, and subscriber growth. It is important then for Telecom businesses to understand how efficient their network is at a given moment compared to the design objectives. By collecting large amounts of network data, TICS can assess network quality and efficiency in order to continuously improve network performance.

Consulting

Our consulting Services focus on improving both the technical and economic efficiencies of Telecom companies. We offer unshakeable expertise, independent tools, and steady custom reporting.
We aim to define measurable goals for quality, capacity and cost.

• Business Modelling
• Supplier Evaluation
• Technology Evaluation
• Network Audits
• Process Audits
• Performance Audits